State Farm® Insurance Agent Shawna Stump
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jamie McBride
April 22, 2025
5
out of
5
rating by Jamie McBride
"Shawna had gone out of her way to help us decide on a policy for our family and help my son set up his first account. She is always available to help."
We responded:
"Thank you for the wonderful review, Jamie! It is our pleasure to assist you and your family with your insurance needs. Please do not hesitate to reach out if there is anything else we can assist you with. -Shawna "
Fred Keenan
April 16, 2025
5
out of
5
rating by Fred Keenan
"Shawna made my insurance rates awesome!"
We responded:
"Fred, thank you for your kind review! We look forward to helping you further with your insurance needs. -Shawna"
Jeremy Comfort
February 13, 2025
5
out of
5
rating by Jeremy Comfort
"This agency is top notch. I had the pleasure of working with Clayton, he is excellent at what he does and makes the insurance buying process clear and easy. I highly recommend this office!"
We responded:
"Wow! Thank you, Jeremy, for your kind words and recognition of the great work Clayton does. We are so glad we were able to help you, and appreciate you working with us to meet your insurance needs. Thank you for being a part of our State Farm family! -- Shawna "
Floyd Watts
February 3, 2025
5
out of
5
rating by Floyd Watts
"Outstanding Service and Expertise! Shawna provided an excellent experience in switching to State Farm from another insurance provider. She was very knowledgeable, patient, and took the time to explain all my options clearly. Her professionalism and dedication made the entire process smooth and stress-free. She went above and beyond to ensure I got the best coverage at a great price. I highly recommend Shawna and her team to anyone looking for reliable and trustworthy insurance assistance."
We responded:
"Thank you so much for the wonderful review, Floyd! I am thrilled that your experience working with us has been enjoyable and helpful. If there is anything else we can help you with, please let us know -Shawna "
Michael Parks
February 3, 2025
5
out of
5
rating by Michael Parks
"I cannot imagine anyone to be more prompt or thorough, and her staff is great to deal with."
We responded:
"Michael, thank you for your kind words! We are grateful for you and happy to help as we can. Thank you for having your insurance with us!"
Paul Richard
November 2, 2024
5
out of
5
rating by Paul Richard
"Shawna and her team are great to work with. My car was recently totaled by a deer. State Farm was on top of the claim and got it settled within a week. This was a difficult time for us, but I was so grateful for how this was handled by everyone who was involved. ~Paul"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
James Annan
September 3, 2024
5
out of
5
rating by James Annan
"Great customer service"
We responded:
"James, thank you so much for the wonderful review! We are glad to hear our team provided you with a five-star experience and excellent customer service. If we can assist you with anything else, please let us know! - Shawna "
Jacob Dempsey
May 22, 2024
5
out of
5
rating by Jacob Dempsey
"They were easy to work with and didn't mind that we were shopping around. Ultimately, we used them for our car insurance."
We responded:
"Jacob, thank you for the wonderful feedback! I am so glad to hear that you had a pleasant experience working with our team to get coverage. If there is anything else we can assist you with, please feel free to reach out. We are here for you! - Shawna "
C S
May 17, 2024
5
out of
5
rating by C S
"I needed a State Farm agent to help me with a customer that was temporarily in Ohio. Clayton stepped up and helped us out big time. If your looking for an insurance team that is on the ball Shawna and her team is great!"
We responded:
"Thanks for the positive feedback, CS! I'm glad to hear Clayton was able to assist you promptly and effectively! If there is anything else my team and I can assist you with, please do not hesitate to reach out. We are happy to help! -Shawna "
Linda J. Rice
May 8, 2024
5
out of
5
rating by Linda J. Rice
"Shawna comes with a wealth of experience and did a great job of explaining things and answering all of my questions. It's also nice to be able to meet with an agent in person. I highly recommend Shawna Stump. She and her office staff are warm and welcoming."
We responded:
"Thanks for the glowing review, Linda! I'm so glad to hear you have had a positive experience working with my team and me. Reviews like yours let us know we are providing the five-star experience we strive for. If there is anything else we can help you with, please do not hesitate to reach out. - Shawna "
rshultz729
April 30, 2024
5
out of
5
rating by rshultz729
"Shawna Stump and her staff are wonderful to work with. I reached out to her after feeling my previous insurer was way overcharging me, turns out they were. I highly recommend and thank Shawna and her staff for any insurance needs, five stars and thumbs up to her and her awesome staff."
We responded:
"Rick, thank you so much for your kind words about working with my team and me! It is our pleasure caring for Good Neighbors like yourself. If there is anything else we can assist you with, please let us know. We are happy to help! - Shawna "
Bruce Gilchrist
April 10, 2024
5
out of
5
rating by Bruce Gilchrist
"Awesome, local people to deal with. Best price for insurance that is available."
We responded:
"Thanks for the positive review, Bruce! I'm glad to hear you've had a great experience working with our office. Please feel free to stop by or call us if you need anything from us. We are here for Good Neighbors like you! -Shawna "
Hey It's Me
April 4, 2024
1
out of
5
rating by Hey It's Me
"Update. Cancelled policy. One final chance for the staff here to use the correct address I provided and send final refund.. Of course they didn't enter the correct one, so I'll call in a couple weeks and have them try again. It's just what they do here. Complete incompetence. Every Single Time. Billing was a problem until someone finally did their job. Roadside assistance perk was no perk at all. Never ever need that... Because you'll wait, for hours and hours and still have nobody show up. Send an email and get ignored.... Very poor. I'm glad I'm a very good driver and never needed to make a claim, I'm sure that would have been a miserable experience."
We responded:
"Heather, thank you for the information, and I will pass along the information on the Roadside assistance. Best wishes to you!"
Cathy Clements
March 30, 2024
5
out of
5
rating by Cathy Clements
"Excellent service"
We responded:
"Cathy, thank you for your kind words and for having your insurance with us! Please reach out to us with any questions, we are here to help! - Shawna"
Tara Peck
March 29, 2024
5
out of
5
rating by Tara Peck
"Shawna and the rest of the staff went ABOVE AND BEYOND to help me navigate the State Farm Corporation policies/practices. after having an accident.. A big thank you to them all!"
We responded:
"Thanks so much for the positive feedback, Tara! It's a pleasure caring for Good neighbors like yourself. If there is anything you need from us, please don't hesitate to reach out. - Shawna"
Jessica Vore
March 25, 2024
5
out of
5
rating by Jessica Vore
"They are the best insurance I have ever had they answer when I need help and call back when I call"
We responded:
"Jessica, thank you so much for the positive feedback! I am happy to hear our team has been helpful to you. If there is anything else you need from us, please let us know. We are here for you! -Shawna "
Ryan Williams
February 15, 2024
5
out of
5
rating by Ryan Williams
"Absolutely amazing service!"
We responded:
"Thanks for the five stars, Ryan! I am so glad to hear you received amazing service from our team! If there is anything you need from us, please feel free to stop by or give us a call! -Shawna "
Ryan Woods
February 6, 2024
1
out of
5
rating by Ryan Woods
"👍"
Ryan Woods
February 6, 2024
1
out of
5
rating by Ryan Woods
"So I have a SR22 through State farm to gainsco I made all my payments through my bank except for December I made it in cash and now they suspended my license and I have to do another 3 years with the SR22 after doing a year thank you so much for making me waste $2,800"
We responded:
"Ryan, I’m sorry to hear that you didn’t have a 5-star experience. However, after our previous conversation, if you have additional questions, please give the office a call. -Shawna "
Crystal
January 4, 2024
5
out of
5
rating by Crystal
"I had a wonderful experience with State Farm in Athens Ohio! Everyone was so kind and helpful. They all went above and beyond to get me auto coverage in a hurry. I had no idea but I had been driving 2 days without car insurance 😐 I was able to drive home from work relieved and happy. The coverage is some of the best I've ever gotten and a outstanding price! THANK YOU All"
We responded:
"Thanks for the amazing review, Crystal! Reviews like this let us know we are doing a great job, so we appreciate them! I am so glad we were able to get you covered and back on the road safely! If there is anything else we can help you with, please feel free to stop by or give us a call! We are here for Good Neighbors like you. -Shawna "
Nancy Baur
December 24, 2023
5
out of
5
rating by Nancy Baur
"So helpful and all the staff are really invested in their clients!"
We responded:
"Thank you for the positive feedback, Nancy! We are thrilled that you found our services helpful and look forward to serving you and your family further! -Shawna"
jenna grannon
November 20, 2023
5
out of
5
rating by jenna grannon
"I’m very please with how helpful they are when a question is needed answer or if you need to update something! I’m so glad to have people who actually help!"
We responded:
"Jenna, thank you for your five star review! My team and I are glad we can be of service and look forward to helping you with all your insurance and financial service needs. You are appreciated!"
Chris Nevil
November 20, 2023
5
out of
5
rating by Chris Nevil
"I had an amazing experience with one of Shawna’s agents. He was able to assist me in a bind when Progressive was trying to screw me. He also clearly communicates when there are changes to my policy or going to be changes. The service here is great!"
We responded:
"Chris, thank you for the kind words and for being part of our State Farm Family. We appreciate you and look forward to helping your with your insurance and financial services needs!"
Clayton Hoskinson
November 7, 2023
5
out of
5
rating by Clayton Hoskinson
"Great service and pricing!"
Kenneth Smith
October 22, 2023
5
out of
5
rating by Kenneth Smith
"I have insurance and home insurance through this place. And let you know they take good care of their costumes."
We responded:
"Kenneth, thank you for the five stars! We are happy to have you as a Good Neighbor, and we appreciate your kind words about the care we approach all of our Good Neighbors with. If we are able to assist you with anything else, please stop by or give us a call. We are here to help! -Shawna"